Wagemap
Support
Email support@wagemap.co.uk and we'll get back to you, usually within two working days. Please don't send payslips or your National Insurance number; describe the problem and, if it helps, the amounts involved.
Common questions
My forecast doesn't match my payslip
Open Pay → Check a payslip and enter (or scan) the payslip. Wagemap shows which line is different and why: often an overtime rate, an allowance or a tax code that needs updating in Settings → Jobs → Pay rules. Confirming a payslip also recalibrates the rest of your tax year.
My rota has changed
On the Rota tab, tap the pencil to change your pattern and choose the date it changes from. Shifts before that date keep your old rota.
How do I back up or move to a new phone?
Settings → Backup → make an encrypted backup, choose a password and save the file somewhere safe, such as iCloud Drive. On the new phone, install Wagemap and choose Restore. We can't reset your backup password, so keep it safe.
How do I cancel Pro or get a refund?
On iPhone: Settings → your name → Subscriptions → Wagemap. Cancelling stops the next renewal and Pro stays on until the end of the period you've paid for. Refunds are handled by Apple at reportaproblem.apple.com.
How do I delete my data?
Settings → Start over erases everything in Wagemap on this phone. Deleting the app does the same. We don't hold a copy.
Which tax rules does Wagemap use?
HMRC's PAYE rules for the current tax year, including Scottish and Welsh income tax, National Insurance, student and postgraduate loans, pensions and Statutory Sick Pay. They're updated for each new tax year.